# How long does hothead typically take to reply for undelivered purchase items? Disappointed

**URL:** <https://hhforum.superchargemobile.app/t/how-long-does-hothead-typically-take-to-reply-for-undelivered-purchase-items-disappointed/7069>\
**Category:** Feedback & Ideas\
**Created:** [September 7, 2018, 5:37pm UTC](https://hhforum.superchargemobile.app/t/how-long-does-hothead-typically-take-to-reply-for-undelivered-purchase-items-disappointed/7069 "2018-09-07T17:37:14Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Draco](https://avatars.discourse-cdn.com/v4/letter/d/b4bc9f/32.png) [@Draco](https://hhforum.superchargemobile.app/u/Draco)\
**Post date:** [September 7, 2018, 5:37pm UTC](https://hhforum.superchargemobile.app/t/how-long-does-hothead-typically-take-to-reply-for-undelivered-purchase-items-disappointed/7069/1 "2018-09-07T17:37:14Z")

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I am sorry for writing this here, I have already raised a support ticket but I guess I am a bit disappointed

I was charged 100 usd for the super gold offer but the items were not credited to me.  
I bought the offer because I really wanted to unbox some hero crates at that time.

Really hoping that hothead will credit the items asap or at least give me a refund for my 100 bucks if that is not possible ☹

Anyone encountered the similar issues before? Any advice on what I can do?

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**Author:** ![GIR](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/gir/32/16673_2.png) [@GIR](https://hhforum.superchargemobile.app/u/GIR)\
**Post date:** [September 7, 2018, 5:43pm UTC](https://hhforum.superchargemobile.app/t/how-long-does-hothead-typically-take-to-reply-for-undelivered-purchase-items-disappointed/7069/2 "2018-09-07T17:43:57Z")

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And have you relaunched the game? Clear the cache and try again. Sometimes there is a little delay with the purchase. Happened to me with the first time I made a purchase. Few restarts of the game and it was there

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**Author:** ![Draco](https://avatars.discourse-cdn.com/v4/letter/d/b4bc9f/32.png) [@Draco](https://hhforum.superchargemobile.app/u/Draco)\
**Post date:** [September 7, 2018, 5:49pm UTC](https://hhforum.superchargemobile.app/t/how-long-does-hothead-typically-take-to-reply-for-undelivered-purchase-items-disappointed/7069/3 "2018-09-07T17:49:31Z")

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Restarted a few times and also just reinstalled the game… still the same

The offer is still on the offer page too…

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**Author:** ![WalleWu](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/wallewu/32/1755_2.png) [@WalleWu](https://hhforum.superchargemobile.app/u/WalleWu)\
**Post date:** [September 7, 2018, 6:06pm UTC](https://hhforum.superchargemobile.app/t/how-long-does-hothead-typically-take-to-reply-for-undelivered-purchase-items-disappointed/7069/4 "2018-09-07T18:06:17Z")

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When did you write your ticket?

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**Author:** ![Muninn](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/muninn/32/16383_2.png) [@Muninn](https://hhforum.superchargemobile.app/u/Muninn)\
**Post date:** [September 7, 2018, 6:53pm UTC](https://hhforum.superchargemobile.app/t/how-long-does-hothead-typically-take-to-reply-for-undelivered-purchase-items-disappointed/7069/5 "2018-09-07T18:53:14Z")

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It can take up to 72 hours, as your auto responder message states.

Closing this. Please keep support queries to the support desk.

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**Author:** ![Muninn](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/muninn/32/16383_2.png) [@Muninn](https://hhforum.superchargemobile.app/u/Muninn)\
**Post date:** [September 7, 2018, 6:53pm UTC](https://hhforum.superchargemobile.app/t/how-long-does-hothead-typically-take-to-reply-for-undelivered-purchase-items-disappointed/7069/6 "2018-09-07T18:53:17Z")

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Closed on September 7, 2018, 6:53pm UTC