# I have unlocked OBREZ **URL:** \ **Category:** Feedback & Ideas\ **Created:** [November 26, 2020, 7:19pm UTC](https://hhforum.superchargemobile.app/t/i-have-unlocked-obrez/20918 "2020-11-26T19:19:53Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![VeteranDifficulty](https://avatars.discourse-cdn.com/v4/letter/v/2bfe46/32.png) [@VeteranDifficulty](https://hhforum.superchargemobile.app/u/VeteranDifficulty)\ **Post date:** [November 26, 2020, 7:19pm UTC](https://hhforum.superchargemobile.app/t/i-have-unlocked-obrez/20918/1 "2020-11-26T19:19:53Z")
I unlocked OBREZ twice for 600 gold in the feature crate and both occurrences the game said error and restarted but did not return my gold. Can the devs please look into this? ![Screenshot_20201126-141652](https://us1.discourse-cdn.com/flex020/uploads/gunrise/original/3X/4/c/4c3c13e7ae15ae096eaca72e87387d336fb6900c.jpeg) ---
**Author:** ![Muninn](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/muninn/32/16383_2.png) [@Muninn](https://hhforum.superchargemobile.app/u/Muninn)\ **Post date:** [November 26, 2020, 7:20pm UTC](https://hhforum.superchargemobile.app/t/i-have-unlocked-obrez/20918/2 "2020-11-26T19:20:24Z")
The forum rules have instructions on how to proceed! Thanks. ---
**Author:** ![Kaan\_Aydin](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/kaan_aydin/32/17485_2.png) [@Kaan\_Aydin](https://hhforum.superchargemobile.app/u/Kaan_Aydin)\ **Post date:** [November 26, 2020, 7:29pm UTC](https://hhforum.superchargemobile.app/t/i-have-unlocked-obrez/20918/3 "2020-11-26T19:29:59Z")
i have the same problem, game desync and give back your gold bars but everytime you got obrez, game restarts itself ---
**Author:** ![Skathi](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/skathi/32/10609_2.png) [@Skathi](https://hhforum.superchargemobile.app/u/Skathi)\ **Post date:** [November 26, 2020, 7:36pm UTC](https://hhforum.superchargemobile.app/t/i-have-unlocked-obrez/20918/4 "2020-11-26T19:36:30Z")
> [@Rules and Guidelines - Updated](https://hhforum.superchargemobile.app/t/rules-and-guidelines-updated/19657/1): > > ## [Account Support](#Support) > > There are some topics that should be directed to our Player Support team through the Hero Hunters app. > > Types of issues that should go to Player Support directly: > > - Purchase problems > - Account issues > - Tech support requests > - Bug reports > - Tapjoy queries > > If your post is related to these above issues, it will be closed, and you’ll be directed to our Player Support team. These kinds of issues must go through our support team, as they need to access your account and collect information from you in order to assist you, so we’re unable to provide that kind of assistance in our public forum or through private message for security reasons. > > To contact Player Support: > > - Tap on your character Profile image within Hero Hunters > - Tap on Support > - Look through the FAQ list to see if there is any more information or instructions regarding your issue > - If the issue isn’t resolved by an FAQ, tap Contact Us\* > > \*If Contact Us doesn’t appear, click on any FAQ, and say No when asked if this FAQ was helpful or not. > > If, for whatever reason, you’re unable to access the Support functions in-game, you can contact support through email at **[support@hotheadgames.com](mailto:support@hotheadgames.com)**. Make sure to include your account name and a description of your issue. Note that you may need to provide proof of account ownership in order to receive assistance through email, so make sure to comply with any and all questions that Player Support asks. Please contact support in-game! We cannot provide game support through the forums. Reminder to please read over the rules and guidelines before posting ---
**Author:** ![VeteranDifficulty](https://avatars.discourse-cdn.com/v4/letter/v/2bfe46/32.png) [@VeteranDifficulty](https://hhforum.superchargemobile.app/u/VeteranDifficulty)\ **Post date:** [November 26, 2020, 8:13pm UTC](https://hhforum.superchargemobile.app/t/i-have-unlocked-obrez/20918/5 "2020-11-26T20:13:25Z")
I opened a case - may I ask what the turnaround time is or if there will be one considering this seems to be a game wide issue? ---
**Author:** ![Gale](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/gale/32/18109_2.png) [@Gale](https://hhforum.superchargemobile.app/u/Gale)\ **Post date:** [November 26, 2020, 8:16pm UTC](https://hhforum.superchargemobile.app/t/i-have-unlocked-obrez/20918/6 "2020-11-26T20:16:02Z")
They will reply within 24 hours. ---
**Author:** ![Kendrickpb058](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/kendrickpb058/32/22849_2.png) [@Kendrickpb058](https://hhforum.superchargemobile.app/u/Kendrickpb058)\ **Post date:** [November 26, 2020, 11:10pm UTC](https://hhforum.superchargemobile.app/t/i-have-unlocked-obrez/20918/7 "2020-11-26T23:10:17Z")
![Screenshot_20201126-142848](https://us1.discourse-cdn.com/flex020/uploads/gunrise/original/3X/a/6/a6a6c3ecd10d399bc01a42c11b6b2eb676092c2e.jpeg) What if you get this reply?? Then what?? DeathSquad058 ---
**Author:** ![Gale](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/gale/32/18109_2.png) [@Gale](https://hhforum.superchargemobile.app/u/Gale)\ **Post date:** [November 27, 2020, 2:38pm UTC](https://hhforum.superchargemobile.app/t/i-have-unlocked-obrez/20918/8 "2020-11-27T14:38:52Z")
You wait for support to get back to you ---
**Author:** ![Muninn](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/muninn/32/16383_2.png) [@Muninn](https://hhforum.superchargemobile.app/u/Muninn)\ **Post date:** [November 27, 2020, 5:37pm UTC](https://hhforum.superchargemobile.app/t/i-have-unlocked-obrez/20918/9 "2020-11-27T17:37:29Z")
That means you’ve been banned from the support desk for prior abuse. Support bans cannot be lifted, and cannot be appealed or discussed. Thanks. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/gunrise/original/1X/9e9cc10fdd1a1052430655755a2f6ab5c8716918.jpg) [@system](https://hhforum.superchargemobile.app/u/system)\ **Post date:** [December 12, 2020, 4:36am UTC](https://hhforum.superchargemobile.app/t/i-have-unlocked-obrez/20918/12 "2020-12-12T04:36:51Z")
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