# Quick question

**URL:** <https://hhforum.superchargemobile.app/t/quick-question/17236>\
**Category:** General Hero Hunters Discussion\
**Created:** [February 19, 2020, 10:13pm UTC](https://hhforum.superchargemobile.app/t/quick-question/17236 "2020-02-19T22:13:53Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![GAMER37XDEC](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/gamer37xdec/32/17029_2.png) [@GAMER37XDEC](https://hhforum.superchargemobile.app/u/GAMER37XDEC)\
**Post date:** [February 19, 2020, 10:13pm UTC](https://hhforum.superchargemobile.app/t/quick-question/17236/1 "2020-02-19T22:13:53Z")

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![image](https://us1.discourse-cdn.com/flex020/uploads/gunrise/original/2X/0/03a6529580721641a1876091ba00b37fd108d774.jpeg)  
Has this happened to anyone else?

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**Author:** ![Gale](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/gale/32/18109_2.png) [@Gale](https://hhforum.superchargemobile.app/u/Gale)\
**Post date:** [February 19, 2020, 10:19pm UTC](https://hhforum.superchargemobile.app/t/quick-question/17236/2 "2020-02-19T22:19:59Z")

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Try restart your phone or wifi, this happens sometimes but a game restart fixes it

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**Author:** ![GAMER37XDEC](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/gamer37xdec/32/17029_2.png) [@GAMER37XDEC](https://hhforum.superchargemobile.app/u/GAMER37XDEC)\
**Post date:** [February 19, 2020, 10:44pm UTC](https://hhforum.superchargemobile.app/t/quick-question/17236/3 "2020-02-19T22:44:23Z")

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Restarted three times. Even offloaded and redownloaded the game.

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**Author:** ![Gale](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/gale/32/18109_2.png) [@Gale](https://hhforum.superchargemobile.app/u/Gale)\
**Post date:** [February 19, 2020, 10:48pm UTC](https://hhforum.superchargemobile.app/t/quick-question/17236/4 "2020-02-19T22:48:07Z")

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@LordNikon @Skathi maybe you can help this lad

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**Author:** ![Skathi](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/skathi/32/10609_2.png) [@Skathi](https://hhforum.superchargemobile.app/u/Skathi)\
**Post date:** [February 19, 2020, 10:49pm UTC](https://hhforum.superchargemobile.app/t/quick-question/17236/5 "2020-02-19T22:49:12Z")

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> **[Hero Hunters: Troubleshooting](https://hotheadgames.helpshift.com/a/hero-hunters/?s=troubleshooting)**
>
> View all 6 questions in Troubleshooting

Look here, or contact us at [support@hotheadgames.com](mailto:support@hotheadgames.com)

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**Author:** ![Vintermyst](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/vintermyst/32/14193_2.png) [@Vintermyst](https://hhforum.superchargemobile.app/u/Vintermyst)\
**Post date:** [February 19, 2020, 11:48pm UTC](https://hhforum.superchargemobile.app/t/quick-question/17236/6 "2020-02-19T23:48:29Z")

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Possibly try a WiFi reboot?

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**Author:** ![SeaFour](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/seafour/32/7723_2.png) [@SeaFour](https://hhforum.superchargemobile.app/u/SeaFour)\
**Post date:** [February 20, 2020, 4:21am UTC](https://hhforum.superchargemobile.app/t/quick-question/17236/7 "2020-02-20T04:21:12Z")

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Make sure you back up your game data to Facebook. Force stop the game, clear all cache. Uninstall game, reboot phone, redownload and install game.

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**Author:** ![GAMER37XDEC](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/gamer37xdec/32/17029_2.png) [@GAMER37XDEC](https://hhforum.superchargemobile.app/u/GAMER37XDEC)\
**Post date:** [February 20, 2020, 3:07pm UTC](https://hhforum.superchargemobile.app/t/quick-question/17236/8 "2020-02-20T15:07:48Z")

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I use Game Center and physical backups, don’t use Facebook.

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**Author:** ![GAMER37XDEC](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/gamer37xdec/32/17029_2.png) [@GAMER37XDEC](https://hhforum.superchargemobile.app/u/GAMER37XDEC)\
**Post date:** [February 20, 2020, 3:08pm UTC](https://hhforum.superchargemobile.app/t/quick-question/17236/9 "2020-02-20T15:08:24Z")

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Tried that. This has happened before, had to wait it out, missed three days of the login calendar.