# So hard to contact with HH support team **URL:** \ **Category:** Feedback & Ideas\ **Created:** [May 1, 2020, 7:03am UTC](https://hhforum.superchargemobile.app/t/so-hard-to-contact-with-hh-support-team/18250 "2020-05-01T07:03:29Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Binh\_Tr\_ng\_Thanh](https://avatars.discourse-cdn.com/v4/letter/b/34f0e0/32.png) [@Binh\_Tr\_ng\_Thanh](https://hhforum.superchargemobile.app/u/Binh_Tr_ng_Thanh)\ **Post date:** [May 1, 2020, 7:03am UTC](https://hhforum.superchargemobile.app/t/so-hard-to-contact-with-hh-support-team/18250/1 "2020-05-01T07:03:29Z")
3 days ago, i got an issue about one order transaction, i paid it but did not receive it, i contact via in-game support channel but i did not received any feedback. So i sent an email direct to HH support email which i found by google search, and they replied that i must contact via in-game contact function, @\_@ so wwhat i need to do? @\_@!!! ---
**Author:** ![Muninn](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/muninn/32/16383_2.png) [@Muninn](https://hhforum.superchargemobile.app/u/Muninn)\ **Post date:** [May 1, 2020, 7:06am UTC](https://hhforum.superchargemobile.app/t/so-hard-to-contact-with-hh-support-team/18250/2 "2020-05-01T07:06:12Z")
You just answered your own question! Response time is currently under 48 hours. If you sent a ticket to the right place, you got a reply in that time. If you were asked to contact directly, that’s because support needs access to your account to assist you. If you want help, follow their instructions in a calm, professional manner, without argument. They’re not trying to mess with you. They want to help you. Let them. ---
**Author:** ![Binh\_Tr\_ng\_Thanh](https://avatars.discourse-cdn.com/v4/letter/b/34f0e0/32.png) [@Binh\_Tr\_ng\_Thanh](https://hhforum.superchargemobile.app/u/Binh_Tr_ng_Thanh)\ **Post date:** [May 1, 2020, 8:14am UTC](https://hhforum.superchargemobile.app/t/so-hard-to-contact-with-hh-support-team/18250/3 "2020-05-01T08:14:15Z")
Hi, thanks but the problem is that when i sent request via in-game support function, i did not received anything that make sure the support team recevied my request. So i am worry about that, i think at least the system should send to my email an auto-reply about they received my issue and the response time is 48h as you say ---
**Author:** ![Robert\_Pronk](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/robert_pronk/32/21984_2.png) [@Robert\_Pronk](https://hhforum.superchargemobile.app/u/Robert_Pronk)\ **Post date:** [May 1, 2020, 11:01am UTC](https://hhforum.superchargemobile.app/t/so-hard-to-contact-with-hh-support-team/18250/4 "2020-05-01T11:01:36Z")
Yup, they clearly say it. Can take a long time to respond especially now they are very busy ---
**Author:** ![Gale](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/gale/32/18109_2.png) [@Gale](https://hhforum.superchargemobile.app/u/Gale)\ **Post date:** [May 1, 2020, 12:08pm UTC](https://hhforum.superchargemobile.app/t/so-hard-to-contact-with-hh-support-team/18250/5 "2020-05-01T12:08:57Z")
Don’t bring up support issues on the forums, this isn’t the place as nobody can help you here. Only ever go through support 😃 ---
**Author:** ![Muninn](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/muninn/32/16383_2.png) [@Muninn](https://hhforum.superchargemobile.app/u/Muninn)\ **Post date:** [May 1, 2020, 4:48pm UTC](https://hhforum.superchargemobile.app/t/so-hard-to-contact-with-hh-support-team/18250/6 "2020-05-01T16:48:17Z")
I’ve said it before, but if you didn’t receive a reply, it’s ONE of the following: 1. You sent your message to the wrong place 2. You got a reply, but didn’t like it, so “I didn’t get a reply at all” 3. Your ticket was closed due to not responding to a reply you may not have seen for 3-7 days, depending 4. You uninstalled the game, which wipes your local ticket history, so you wouldn’t see a pending reply 5. You’ve been banned from support for prior abuse All you can do is send a ticket through direct contact in-game, and wait patiently. The auto-responder is… well, automatic. It hasn’t failed in the time we’ve had it, ever. Not once. Your situation falls under one of the above possibilities. ---
**Author:** ![Muninn](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/muninn/32/16383_2.png) [@Muninn](https://hhforum.superchargemobile.app/u/Muninn)\ **Post date:** [May 1, 2020, 4:48pm UTC](https://hhforum.superchargemobile.app/t/so-hard-to-contact-with-hh-support-team/18250/7 "2020-05-01T16:48:20Z")
Closed on May 1, 2020, 4:48pm UTC