# Support ticket **URL:** \ **Category:** General Hero Hunters Discussion\ **Created:** [November 8, 2018, 3:15pm UTC](https://hhforum.superchargemobile.app/t/support-ticket/9361 "2018-11-08T15:15:46Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Pipos9](https://avatars.discourse-cdn.com/v4/letter/p/eada6e/32.png) [@Pipos9](https://hhforum.superchargemobile.app/u/Pipos9)\ **Post date:** [November 8, 2018, 3:15pm UTC](https://hhforum.superchargemobile.app/t/support-ticket/9361/1 "2018-11-08T15:15:46Z")
Why is it always the same message what I get if I report a bug or if I have a problem Its like I always get a bot that sent a message to me al the time if I explain my problem they just answer with a weird answer that have nothing to do with my problem That I need to provide with a schreenshot and some info that I already sent I think the support suppose to be a person that I can talk with not a stupit bot that gives me weird answers Anyone else experience things like this or am I the only one ---
**Author:** ![GIR](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/gir/32/16673_2.png) [@GIR](https://hhforum.superchargemobile.app/u/GIR)\ **Post date:** [November 8, 2018, 3:58pm UTC](https://hhforum.superchargemobile.app/t/support-ticket/9361/2 "2018-11-08T15:58:58Z")
its the general auto reply. every place that has a support ticket system has one. its just a standard thing they have due to the hundreds if not thousand tickets they get. once the support team has a chance, they look into it and stuff. all you can do is wait for a fix, but at least you get a reply afterwards from an actual person. ---
**Author:** ![ULFPAM](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/ulfpam/32/6700_2.png) [@ULFPAM](https://hhforum.superchargemobile.app/u/ULFPAM)\ **Post date:** [November 8, 2018, 4:03pm UTC](https://hhforum.superchargemobile.app/t/support-ticket/9361/3 "2018-11-08T16:03:56Z")
We have 750 auto replies in the place I work! ---
**Author:** ![SS4U2NV](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/ss4u2nv/32/4907_2.png) [@SS4U2NV](https://hhforum.superchargemobile.app/u/SS4U2NV)\ **Post date:** [November 8, 2018, 4:46pm UTC](https://hhforum.superchargemobile.app/t/support-ticket/9361/4 "2018-11-08T16:46:07Z")
I feel your pain lol but I was pleasantly surprised with this last support ticket I put in a few days ago regarding my alliance not getting notifications when someone new joins, or someone leaves and ect. They had the aggravating problem that’s been going on for at least a couple weeks or longer fixed for us within 2 or 3 days of submitting it. And they do follow up with you with a real person, just auto replies initially as everyone has mentioned. Hope whatever problem your having gets resolved for you quickly! 🙂 ---
**Author:** ![Pipos9](https://avatars.discourse-cdn.com/v4/letter/p/eada6e/32.png) [@Pipos9](https://hhforum.superchargemobile.app/u/Pipos9)\ **Post date:** [November 8, 2018, 5:08pm UTC](https://hhforum.superchargemobile.app/t/support-ticket/9361/5 "2018-11-08T17:08:30Z")
Its fine if the first message they sent is an auto reply but after a couple message I hope to get an person but still got the weird answers that make no sense And some problems I sent a ticket about are still in the game its really frustrating when you get auto replies and don’t see any improvement on the problem or bug ---
**Author:** ![Muninn](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/muninn/32/16383_2.png) [@Muninn](https://hhforum.superchargemobile.app/u/Muninn)\ **Post date:** [November 8, 2018, 6:14pm UTC](https://hhforum.superchargemobile.app/t/support-ticket/9361/6 "2018-11-08T18:14:54Z")
I know the support team, and can personally guarantee that they’re real people. Think about it. Sending you a pre-written response, designed to efficiently gather information or address a problem, saves time. If they weren’t doing that, and hand-writing every response, you wouldn’t have even gotten a reply to your issue. You would hear from them in about two weeks. I think it’s better to get some response, even if it isn’t as heartfelt and personalized as one might like, than hear nothing and panic over a problem you’re experiencing and feel like you’re not being heard at all. Trust that it’s a person who sends those messages, as Hero Hunters does not have any automated support beyond the initial auto-responder that tell you an agent will be with you soon. And as another reminder: bugs aren’t instant-solve things. They take time and investigation, and correct implementation of the fix. I trust everyone can appreciate that rushing a fix could have catastrophic consequences. ---
**Author:** ![Muninn](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/muninn/32/16383_2.png) [@Muninn](https://hhforum.superchargemobile.app/u/Muninn)\ **Post date:** [November 8, 2018, 9:00pm UTC](https://hhforum.superchargemobile.app/t/support-ticket/9361/8 "2018-11-08T21:00:27Z")
Another daily reminder to read the FAQ/Guidelines for forum rules, which you must abide by. I’ll keep tapping the sign. ---
**Author:** ![SS4U2NV](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/ss4u2nv/32/4907_2.png) [@SS4U2NV](https://hhforum.superchargemobile.app/u/SS4U2NV)\ **Post date:** [November 8, 2018, 9:08pm UTC](https://hhforum.superchargemobile.app/t/support-ticket/9361/9 "2018-11-08T21:08:23Z")
As easy as it is to get aggravated and post something that you shouldn’t post. I’ll have to agree with @Muninn that in the long run it isn’t helpful and won’t get you anywhere! ![giphy](https://us1.discourse-cdn.com/flex020/uploads/gunrise/original/2X/d/de2f779602b170051fbe314eeb0ec97a5fb5e669.gif) ---
**Author:** ![Kraterios](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/kraterios/32/3578_2.png) [@Kraterios](https://hhforum.superchargemobile.app/u/Kraterios)\ **Post date:** [November 8, 2018, 10:38pm UTC](https://hhforum.superchargemobile.app/t/support-ticket/9361/10 "2018-11-08T22:38:35Z")
Some need to chill more ![200](https://us1.discourse-cdn.com/flex020/uploads/gunrise/original/2X/b/b908cdf53eeaef77c959de9486b2824b8392908b.gif) ---
**Author:** ![Joey](https://avatars.discourse-cdn.com/v4/letter/j/f14d63/32.png) [@Joey](https://hhforum.superchargemobile.app/u/Joey)\ **Post date:** [February 18, 2019, 12:52pm UTC](https://hhforum.superchargemobile.app/t/support-ticket/9361/11 "2019-02-18T12:52:05Z")
I have been banned for a really long time amd i want to know how long until im unbanned again i really need to be unbanned becuase my allaince gettimng mad i cant reply to them i camt ask the support people becuase they took me off the surpport desk ---
**Author:** ![Papa\_Marsh](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/papa_marsh/32/3886_2.png) [@Papa\_Marsh](https://hhforum.superchargemobile.app/u/Papa_Marsh)\ **Post date:** [February 18, 2019, 2:45pm UTC](https://hhforum.superchargemobile.app/t/support-ticket/9361/12 "2019-02-18T14:45:40Z")
@Joey - Number 1: Don’t resurrect old threads. This one has been silent for 3 months; let it die. Number 2: > [@Muninn](#): > > Discussing bans is against the rules. Please read guidelines. > > Your warning regarding bans? Don’t be terrible to other people. Number 3: You need to accept the consequences of your actions. If you don’t want to be banned, don’t be an ass in chat. ---
**Author:** ![Muninn](https://sea2.discourse-cdn.com/flex020/user_avatar/hhforum.superchargemobile.app/muninn/32/16383_2.png) [@Muninn](https://hhforum.superchargemobile.app/u/Muninn)\ **Post date:** [February 19, 2019, 5:45pm UTC](https://hhforum.superchargemobile.app/t/support-ticket/9361/13 "2019-02-19T17:45:54Z")
Closed on February 19, 2019, 5:45pm UTC