Okay, I’ll take a look at your account
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Hmm…interesting, while trying to fix you account I noticed that I am a normal forum user just like you and can not do anything. But maybe the support can, to find out you just have to contact them…
And to make you feel better, you are not alone .
You could have found that thread on your own by using the search function or taking a look at the front page. But 
this is a exclusive pro tip I provide you. Don’t tell anyone else.