Recent Unclaimed Event reward and connectivity issues

General Hero Hunters Discussion
1

So I usually have upwards of 10 unclaimed rewards (probably 11 or 12 max which I claim only when necessary) and at least one of them in the Halloween update was problematic enough to cause the game to offline/desync and timeout regularly - this had been ongoing for a week+ (game /chat offlining, had a desync loop at one point, timeout when resetting gauntlet, 1/2 mins or timeout when doing alliance patrols, upwards of 1 or 2 mins to join/host coop games or pvp matchmaking).

Anyway I made sure to finally get around to cleaning it all out and I’ve had no problems since. I was keeping an eye on forum topics and came across at least 1 or 2 posts regarding connectivity issues.

So if anyone is experiencing connectivity issues, make sure to clean up and claim your event rewards as one of the recent ones is the cause of game instability.

Edit: the issue first became apparent during the most recent bounty ; after each attempt at bounty I’d be forced to wait for the game to offline, desync and restart in order to do another bounty attempt

1 Like
2

I’ve been having this problem with a patrol reward.

3

there is a current issue with the rewards not being able to be claimed. already contacted support about it cause its been about 4 days and i have like 6 items i cant seem to claim. I got the response of “we are looking into this but there is no ETA on when there will be an exact fix”. so pretty much just wait for a fix, but they are aware of it

4

For me I think its kind of random. Something I was not able to claim today, I’ll be able to claim tomorrow.