Team Was Not Found

General Hero Hunters Discussion
1

I am trying to help my son recover his now 2nd account. He lost access to his original account (which if there was some way to recover, would be AWESOME), but we reinstalled and he has created a new account.

We took precaution this time and added his gmail so that if this happened again he could at least log in and recover his new account. He was playing earlier and when he went to go back to playing he received a message “The Team Was Not Found”

I have logged him in and back out. Cleared the cache. Uninstalled and re-installed and he still get the same error.

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Were any of the accounts tied to Google, facebook or apple play accounts? If not, then its most likely lost.

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if you have not registered an account anywhere, then there is only hope for the sympathy of support…

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The latest account is signed in under his Google account. After reinstalling and signing back in with his Google account I can see the new team listed with the “Recover” option, but each time we click it we get this message.

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