Support ticket

Why is it always the same message what I get if I report a bug or if I have a problem
Its like I always get a bot that sent a message to me al the time if I explain my problem they just answer with a weird answer that have nothing to do with my problem
That I need to provide with a schreenshot and some info that I already sent
I think the support suppose to be a person that I can talk with not a stupit bot that gives me weird answers
Anyone else experience things like this or am I the only one

its the general auto reply. every place that has a support ticket system has one. its just a standard thing they have due to the hundreds if not thousand tickets they get. once the support team has a chance, they look into it and stuff. all you can do is wait for a fix, but at least you get a reply afterwards from an actual person.

We have 750 auto replies in the place I work!

I feel your pain lol but I was pleasantly surprised with this last support ticket I put in a few days ago regarding my alliance not getting notifications when someone new joins, or someone leaves and ect. They had the aggravating problem that’s been going on for at least a couple weeks or longer fixed for us within 2 or 3 days of submitting it. And they do follow up with you with a real person, just auto replies initially as everyone has mentioned. Hope whatever problem your having gets resolved for you quickly! :slightly_smiling_face:

Its fine if the first message they sent is an auto reply but after a couple message I hope to get an person but still got the weird answers that make no sense
And some problems I sent a ticket about are still in the game its really frustrating when you get auto replies and don’t see any improvement on the problem or bug

I know the support team, and can personally guarantee that they’re real people.

Think about it. Sending you a pre-written response, designed to efficiently gather information or address a problem, saves time. If they weren’t doing that, and hand-writing every response, you wouldn’t have even gotten a reply to your issue. You would hear from them in about two weeks.

I think it’s better to get some response, even if it isn’t as heartfelt and personalized as one might like, than hear nothing and panic over a problem you’re experiencing and feel like you’re not being heard at all. Trust that it’s a person who sends those messages, as Hero Hunters does not have any automated support beyond the initial auto-responder that tell you an agent will be with you soon.

And as another reminder: bugs aren’t instant-solve things. They take time and investigation, and correct implementation of the fix. I trust everyone can appreciate that rushing a fix could have catastrophic consequences.


Another daily reminder to read the FAQ/Guidelines for forum rules, which you must abide by. I’ll keep tapping the sign.


As easy as it is to get aggravated and post something that you shouldn’t post. I’ll have to agree with @Muninn that in the long run it isn’t helpful and won’t get you anywhere!giphy

Some need to chill more


I have been banned for a really long time amd i want to know how long until im unbanned again i really need to be unbanned becuase my allaince gettimng mad i cant reply to them i camt ask the support people becuase they took me off the surpport desk

@Joey - Number 1: Don’t resurrect old threads. This one has been silent for 3 months; let it die.

Number 2:

Number 3: You need to accept the consequences of your actions. If you don’t want to be banned, don’t be an ass in chat.